Return and Refund Policy

Last Updated: 2025

Thank you for shopping at ChachukiDukan!. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Returns Eligibility

Items must be returned within 7 days of delivery
Products must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number/receipt)

2. Non-Returnable Items

The following items cannot be returned:

Personal care products (toothbrushes, cosmetics, etc.)
Underwear and intimate apparel
Customized or personalized items
Items marked as "final sale"

3. Return Process

To initiate a return:

Contact our customer service at chachukidukan.com@gmail.com or +92 336 5557698 within 7 days of delivery
Provide your order number and reason for return
We will provide return instructions and authorization

4. Refund Policy

Exchange Only: We currently offer exchanges or store credit only
Processing Time: 3-5 business days after we receive your return
Refund Method: Store credit will be issued to your account
Shipping Costs: Customer is responsible for return shipping fees

5. Damaged or Wrong Items

If you receive:

A damaged product
The wrong item
A missing item

Contact us within 48 hours of delivery with photos/video evidence. We will arrange for replacement at no additional cost.

6. Shipping for Returns

Return shipping is the customer's responsibility
We recommend using a trackable shipping service
Original shipping fees are non-refundable
Free shipping promotions do not apply to returns

7. Late or Missing Refunds

If you haven't received your store credit within 7 business days:

Check your account balance
Contact us at chachukidukan.com@gmail.com

8. Sale Items

Sale/discounted items are eligible for exchange only (no store credit).