Refund Policy

At Chachu Kidukan, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your product, please review our refund policy below:

1. Eligibility for Refund

  • Refunds are only applicable for damaged, defective, or incorrect products received.
  • You must contact us within 7 days of receiving the product for a refund request.

2. Return Process

  • To request a refund, please email us at [Your Contact Email] with your order number and photos of the damaged or incorrect product.
  • The product must be unused, in its original packaging, and in resellable condition.

3. Refund Method

  • Refunds will be processed to the original payment method (if applicable).
  • For COD orders, the refund will be issued through a bank transfer or other agreed method.

4. Non-Refundable Items

  • Items on sale or clearance, or products that have been used or damaged by the customer, are not eligible for a refund.

5. Shipping Costs

  • Shipping charges are non-refundable. If you are returning a product, you will be responsible for the return shipping costs unless the return is due to our error.

6. Processing Time

  • Refunds will be processed within 7-10 business days after we receive the returned product. Please allow additional time for the bank to process the refund.

7. Exchanges

  • If you would prefer an exchange instead of a refund, we will replace the defective or incorrect product based on availability.