Refund Policy

At Chachu Kidukan, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your product, please review our refund policy below:

1. Eligibility for Refund

• Refunds are only applicable for damaged, defective, or incorrect products received.
• You must contact us within 7 days of receiving the product for a refund request.

2. Return Process

• To request a refund, please email us at [Your Contact Email] with your order number and photos of the damaged or incorrect product.
• The product must be unused, in its original packaging, and in resellable condition.

3. Refund Method

• Refunds will be processed to the original payment method (if applicable).
• For COD orders, the refund will be issued through a bank transfer or other agreed method.

4. Non-Refundable Items

• Items on sale or clearance, or products that have been used or damaged by the customer, are not eligible for a refund.

5. Shipping Costs

• Shipping charges are non-refundable. If you are returning a product, you will be responsible for the return shipping costs unless the return is due to our error.

6. Processing Time

• Refunds will be processed within 7-10 business days after we receive the returned product. Please allow additional time for the bank to process the refund.

7. Exchanges

• If you would prefer an exchange instead of a refund, we will replace the defective or incorrect product based on availability.